0041 (0) 91 682 70 21


1 - How can you get back the VAT paid on the goods purchased in Switzerland and exported?

The customs will issue the export certificate to us and we will send it back to your Swiss supplier, which will refund the Swiss VAT paid at the time of purchase.


2 - What are the opening hours of Swiss customs offices? 

Import Chiasso: Mo-Fr 7.30 am - 6.30 pm / Sat 7.30 am - 2 pm

Export Chiasso: Mo-Fr 7.30 am -6.30 pm / Sat 7.30am - 2pm

Controlli Metalli Preziosi: Mo-Fr 7.30 am - 11.30 am / 1.30pm - 4.30 pm

Division DFD/SM (Mendrisiotto) : Mo-Fr 8 am - 12 pm / 1.30 pm - 6 pm

Balerna: costums clearance by Trans Service SA, Mo-Fr from 6 am to 10 pm  

Stabio: costums clearance by Trans Service SA, Mo-Fr from 07.30 am to 9.30 pm / Sat 8 am - 2 pm

Link to the Swiss Customs website


3 - Where can I see if my T1 has been registered as being downloaded from the EU destination Customs and then get the refund of the security paid? 

Visit the European Commission website to see the MRN tracing: clicca qui


4 - Which countries provide for an exemption or facilitation agreement if the goods are escorted by valid proofs of origin (certificate EUR-MED)?

Switzerland, respectively AELS, has concluded free trade agreements with the following states and groups of states:



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Trans-Service SA operates in the field of customs services for over thirty years and works in full respect of privacy by protecting your sensitive commercial and industrial data. Ever neutral, our fairness in handling your customer information is a guarantee of reliability and quality at customer service.
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